Shipping policy
COVID INFO * As France is currently in confinement and to limit trips to La Poste, orders will be sent twice a week on MONDAYS or TUESDAYS and THURSDAYS. Thank you for your understanding.*
A processing time of 1-3 days is required before sending.
Delivery times are those of La Poste Française.
The Magic Hat cannot be held responsible an abnormally long delivery time from La Poste.
The tracking number will be sent to you by e-mail at the time of the confirmation of shipment of the order.
Customs charges are the responsibility of the buyer.
The order is sent within a week of payment (working days).
For any questions relating to delivery contact me before ordering.
Delivery options depending on the format of your package and its value:
(-100gr and - 3cm thick)
>> Standard: The order is sent by letter followed by the French Post in a bubble envelope with a tracking number.
In the event of loss of the parcel, the post office reimburses 3 times the amount of the actual shipping costs or 23€/1kg
A processing time of 1-3 days is required before sending.
Delivery times are those of La Poste Française.
The Magic Hat cannot be held responsible an abnormally long delivery time from La Poste.
The tracking number will be sent to you by e-mail at the time of the confirmation of shipment of the order.
Customs charges are the responsibility of the buyer.
The order is sent within a week of payment (working days).
For any questions relating to delivery contact me before ordering.
Delivery options depending on the format of your package and its value:
(-100gr and - 3cm thick)
>> Standard: The order is sent by letter followed by the French Post in a bubble envelope with a tracking number.
In the event of loss of the parcel, the post office reimburses 3 times the amount of the actual shipping costs or 23€/1kg
[ from 3€ ]
>> Colissimo shipment with insurance: The order is sent by parcel via the Colissimo service of La Poste.
We recommend this delivery option for orders over 40€. The value of the goods will be reimbursed by the Post Office in the event of loss.
[ from 6€ ]
(+ 100grs and/or +3cm thickness) and + 45€
>> Colissimo shipment with insurance: The order is sent by parcel via the Colissimo service of La Poste.
The value of the goods will be reimbursed by the Post Office in the event of loss.
The value of the goods will be reimbursed by the Post Office in the event of loss.
ALL ORDERS OVER 45€ will be automatically sent with this delivery option.
[ from 5€ ]
LOST - STOLEN PACKAGES
To minimize the loss or theft of a package, all orders are shipped with a tracking number.
LE CHAPEAU MAGIQUE IS NOT RESPONSIBLE for lost or stolen packages, or for an abnormally long delivery time.
A package is considered lost after a period of more than 90 days by La Poste.
NO REFUND will be made by the Magic Hat in the event of loss of the package by the carrier.
In case of delay or loss we can open a dispute with the carrier. (The carrier's file processing times are long - up to several weeks - and reimbursement is minimal on a package without insurance.)
>>>> FOR A REIMBURSEMENT FROM THE CARRIER IN CASE OF LOSS OF THE PACKAGE ON HIS PART, PLEASE CHOOSE COLISSIMO DELIVERY (WITH CARRIER INSURANCE) <<<<